Safety is our main concern when choosing items to sell on our website. However no amount of preparation and precaution can eliminate all accidents.

We will thoroughly inspect each and every item before shipping it to you. IT IS IMPORTANT that as a pet owner you understand that regular use of any product by any animal, as well as time itself and cleaning may cause defects over time.

Please keep in mind it is VERY important to inspect your Sugar Glider cage items and toys on a regular basis to help insure your animals safety.

Please check each item carefully for safety when you receive it from us  and if there is any problem of any kind please contact us immediately.

We will resolve any issues promptly.

Goods ordered in error: Please note we do not accept responsibility for customers' error in ordering and can not issue refunds after an order has been packed.

If you order and then change your mind before your items have been packed and want a refund, it will be minus the 30 cents fee that PayPal charges for every transaction.

If you return a package after it has been shipped out you will be given store credit, minus a 15% restocking fee and minus the shipping fee.  We can not give you a refund. If you do a chargeback you will not be able to order from us again.

Packages returned due to incorrect address: You need to make sure the address on your payment is correct when you place your order. If the post office returns a package to us because the address was incorrect you are responsible to pay additional charges to reship it to the correct address.

Roger and Catherine Prewett